Frequently Asked Questions
Appliance Repair Frequently Asked Questions | Appliance Repair Pros
At Appliance Repair Pros, we believe that an informed homeowner is a happy homeowner. When a major appliance breaks down in your Dedham home, you have questions about timing, technical details, and what to expect during the service visit. We have compiled this comprehensive guide to answer the most common inquiries we receive from residents in Dedham, Hyde Park, Readville, and the surrounding communities. This resource covers our general service policies as well as detailed technical questions regarding the specific brands and appliance types we service, including refrigerators, dishwashers, laundry units, and cooking appliances.
Whether you are dealing with a Bosch dishwasher showing an E15 error in Greenlodge or a Samsung refrigerator with a frozen ice maker in Readville, you will find detailed answers below. We aim to provide transparency and technical insight so you can make the best decision for your home. If you do not see your specific question listed here, please reach out to us for assistance.
General Service and Scheduling FAQs
Do you provide appliance repair services in my neighborhood?
We are a locally focused business dedicated to Dedham, Massachusetts, and the immediate surrounding areas. Our primary service territory includes all neighborhoods of Dedham (The Manor, Oakdale, Riverdale, Precinct 1, East Dedham, and Greenlodge). We also provide full service to our neighbors in Hyde Park (including Fairmount and Cleary Square) and Readville. By keeping our service area tight, we minimize travel time and maximize the time our technicians spend fixing appliances. If you are in Westwood or West Roxbury near the Dedham line, we can often accommodate you as well.
How quickly can you get a technician to my home?
We understand that a broken refrigerator or a washing machine full of wet clothes is a significant disruption. We strive to offer prompt appointments, often within 24 to 48 hours of your contact. Our availability changes daily based on the volume of service requests in the Dedham area. We recommend reaching out as early in the day as possible to secure the best available slot. We provide specific arrival windows so you do not have to wait at home all day wondering when we will arrive.
What brands of appliances do you repair?
We service all major residential appliance brands found in US homes. Our technicians undergo continuous training to stay current with the latest technologies from manufacturers including Whirlpool, Maytag, KitchenAid, JennAir, Amana, GE, GE Profile, GE Cafe, Monogram, Samsung, LG, Kenmore, Frigidaire, Electrolux, Bosch, Thermador, and Miele. Whether you have a standard top-load washer or a premium built-in refrigerator column, we have the technical data and experience to service it.
Do you use original manufacturer parts?
Yes, we prioritize the use of Original Equipment Manufacturer (OEM) parts for all repairs. OEM parts are designed specifically for your make and model, ensuring correct fit and function. While aftermarket parts are available, they often lack the durability or precise specifications of the original components. For brands like Miele, Bosch, and Samsung, using OEM parts is critical to maintaining the performance and efficiency of the machine.
Should I repair or replace my older appliance?
This is one of the most common questions we hear. The answer depends on the age of the unit, the cost of the repair, and the quality of the machine. Generally, if the repair cost is less than 50% of the price of a replacement unit, repair is the economical choice. However, we also consider the build quality. An older Maytag washer or Sub-Zero refrigerator is often built better than a new entry-level unit, making repair a smart investment even if the cost is higher. We provide an honest assessment of your specific appliance’s condition so you can decide.
Do you work on gas and electric appliances?
Yes, we are fully qualified to repair both gas and electric appliances. For gas ranges, ovens, and dryers, we handle ignition systems, safety valves, and gas regulators. For electric units, we troubleshoot high-voltage heating elements, control boards, and power supplies. We prioritize safety on every job, ensuring all gas connections are leak-checked and all electrical connections are secure before we leave.
Refrigerator and Freezer Repair FAQs
Why is my refrigerator running but not cooling?
If the lights are on and the fan is blowing but the air is warm, the issue is likely with the sealed system or the air circulation. Common causes include dirty condenser coils that cannot dissipate heat, a failed evaporator fan that isn’t moving cold air, or a defrost system failure that has allowed ice to block the air vents. In more serious cases, it could be a failed compressor or a refrigerant leak. We check the frost pattern on the evaporator coil to determine the exact cause.
My Samsung refrigerator ice maker is frozen over, can you fix it?
Yes, this is a widespread issue with Samsung “Ice Master” and “Ice Max” systems. Moisture enters the ice compartment, causing the ice maker to freeze into a solid block. We perform a comprehensive repair that involves defrosting the unit, sealing the ice room against air leaks with food-grade silicone, replacing the ice maker module if damaged, and often updating the main control board software to adjust the defrost cycle timing. This is a known issue that requires a specific protocol to resolve correctly.
Why is my LG refrigerator making a knocking noise?
LG refrigerators use a linear compressor that operates differently than standard reciprocating compressors. If the linear compressor begins to fail, it often makes a distinct knocking or loud humming sound. This indicates the internal piston is struggling. While this is a serious failure, we can verify if the compressor is the source of the noise and discuss the repair options, which often involves a sealed system service.
There is water leaking on the floor in front of my fridge, what is it?
Water pooling in front of the refrigerator is usually caused by a clogged defrost drain. When the fridge goes into a defrost cycle, the melting ice drips into a trough and down a tube to a pan underneath the unit. If that tube is clogged with debris or ice, the water overflows inside the fridge and runs out the bottom of the door. We clear the blockage and flush the line with hot water to prevent it from recurring. On Whirlpool and Kenmore models, we may also replace the “duckbill” check valve that is prone to sticking shut.
My GE refrigerator fresh food section is freezing my vegetables, why?
This is typically an airflow control issue. Cold air from the freezer enters the fridge through a motorized damper door. If this damper sticks open, freezing air pours in continuously. It could also be a failure of the thermistor (temperature sensor) which tells the damper when to close. We test both the damper motor and the sensor resistance to identify the faulty part.
Why is my Sub-Zero or built-in fridge alarm beeping?
High-end built-in units like Sub-Zero or Miele MasterCool have sensitive alarm systems. If the alarm is sounding, it detects a temperature rise or a door switch fault. Often, this is caused by a dirty condenser coil restricting airflow, which triggers a high-temperature warning. It can also be a door that isn’t sealing perfectly due to a heavy custom panel pulling the hinge out of alignment. We check the door seal and clean the condenser as part of our diagnostic process.
Dishwasher Repair FAQs
Why does my Bosch dishwasher show an E15 error code?
The E15 code on a Bosch dishwasher indicates the flood protection system has activated. Bosch units have a solid plastic base pan underneath the mechanical components. If water leaks into this pan, a styrofoam float triggers a switch that shuts off the water inlet and runs the drain pump continuously. We must locate the source of the leak, which could be the sump gasket, a loose hose clamp, or the water inlet valve, and remove the water from the base to reset the error.
My KitchenAid dishwasher Clean light is blinking, what does that mean?
A blinking “Clean” light (usually 7 blinks) on a KitchenAid or Whirlpool dishwasher indicates a heating fault. The control board monitors the water temperature; if it doesn’t rise within a specific time frame, the machine assumes the heater is broken and stops the cycle to prevent a hygiene issue. We test the heating element and the high-limit thermostat. Sometimes, simply resetting the control board sequence can clear a glitch, but often a component needs replacement.
Why is my dishwasher leaving white film on my glasses?
White film is usually caused by hard water minerals (calcium and magnesium) or phosphate-free detergents that struggle to hold these minerals in suspension. In the Dedham area, water hardness can vary. We recommend using a high-quality rinse aid (like Finish Jet-Dry) which breaks the surface tension of the water and prevents mineral deposits. Also, ensure you are not using too much detergent, as excess soap can also leave a filmy residue.
My Miele dishwasher has an F70 code, is it serious?
The F70 code on a Miele is similar to the E15 on a Bosch; it is the “Waterproof System” alert. It means water has collected in the drip tray. Miele dishwashers are tightly engineered, so this leak could be coming from a slide shutter seal, a non-return valve, or a hose connection. Because the machine will run the drain pump non-stop to prevent flooding, you should turn off the water supply and the circuit breaker until we can arrive to diagnose the leak source.
Why is my dishwasher not draining water?
Standing water in the dishwasher is a common complaint across all brands including Frigidaire, Samsung, and GE. The most frequent cause is a clog in the filter system or the drain hose (often at the garbage disposal connection). It can also be a failed drain pump motor or a broken impeller. On Samsung dishwashers, a “5C” or “Nd” code specifically points to a drain failure. We check the entire drain path from the sump to the sink spigot to ensure it is clear.
Washing Machine and Dryer Repair FAQs
My Samsung washer won’t spin and shows a Ub code, what is wrong?
The “Ub” or “UE” code stands for Unbalanced Load. If this happens occasionally with heavy bedding, it is normal. However, if it happens with every load, it indicates a mechanical failure in the suspension system. Samsung top-loaders use four suspension rods to damp the movement of the tub. If these rods wear out, the tub bangs against the sides, triggering the safety stop. We replace the suspension rods with upgraded heavy-duty versions to resolve this.
Why does my washing machine smell like mold?
This is a common issue with front-load washers from brands like LG, Whirlpool, and Kenmore. Water and detergent residue can get trapped in the rubber door boot seal and the outer tub, creating a breeding ground for mildew. We recommend running a “Tub Clean” cycle with a specialized cleaner like Affresh monthly. We can also manually clean the drain pump filter and replace the door boot seal if it is permanently stained or damaged.
My dryer is running but there is no heat, is it broken?
If the drum is spinning but the air is cold, the heating element or ignition system has likely failed. On electric dryers, this is often a burnt-out heating coil or a tripped thermal fuse. On gas dryers, it is frequently a weak glow bar igniter or failed gas valve coils. Note that a blown thermal fuse is almost always caused by a restricted dryer vent. We check your vent airflow as part of the repair to prevent the new fuse from blowing immediately.
Why is my Whirlpool Cabrio washer making a loud roaring noise?
A loud roar that sounds like a jet engine during the spin cycle usually indicates failed tub bearings. The main seal allows water to penetrate the bearings, washing away the grease and causing metal-on-metal friction. This is a significant repair that involves disassembling the entire machine. We can assess the overall condition of the washer to help you decide if a bearing replacement is the right investment.
My Miele dryer says “Clean Plinth Filter” but I already did, help?
On Miele T1 heat pump dryers, the “Clean Plinth Filter” message can be stubborn. It usually means the fine mesh filter in front of the heat exchanger is clogged with micro-lint, or the heat exchanger fins themselves are dirty. It can also indicate that the airway sensor is coated in dust. We perform a deep cleaning of the heat exchanger housing and sensor to clear the error and restore drying efficiency.
Why is my LG washer showing an OE error?
OE stands for “Output Error,” meaning the machine cannot drain. This is often due to the drain pump filter (located behind the small door on the bottom front) being clogged with coins, hair, or lint. If you clean this filter and the error persists, the drain pump motor itself may have failed. We can test the pump and replace it if necessary.
Stove, Oven, and Range Repair FAQs
Why is my gas oven burner clicking but not lighting?
If you hear the clicking of the spark electrode but see no flame, there could be a few causes. It might be a blocked gas port on the burner tube, a misaligned burner cap, or a weak spark module. On many modern ranges like GE and Frigidaire, the system uses a safety valve that won’t open unless the igniter draws enough electrical current. If the igniter is weak (even if it glows), the gas valve stays shut. We test the amperage of the igniter to confirm.
My electric oven is not heating at all, what could it be?
In an electric oven, a total lack of heat usually points to a burnt-out heating element or a blown thermal fuse. Often, the bake element is hidden beneath the oven floor, so you cannot see if it is physically broken. It could also be a control board failure where the relay that sends power to the element has melted. We test the circuit to isolate the break in power.
Why is my convection fan making a loud noise?
A rattling or grinding noise from the oven usually comes from the convection fan motor. The bearings can dry out over time due to the high heat, or the fan blade can become loose and hit the cover. This is common on brands like KitchenAid and JennAir. We can tighten the blade or replace the motor assembly to restore quiet baking.
Can you calibrate my oven temperature?
Yes. If you find your oven is consistently baking too hot or too cool, it may need calibration. Most modern ovens allows for a digital offset of +/- 35 degrees. However, if the temperature swings wildly (burning then undercooking), it is likely a bad temperature sensor or a failing control board, not just a calibration issue. We test the resistance of the sensor probe to determine if it is drifting out of spec.
My glass cooktop has a burner that stays on high, is this dangerous?
Yes, this is dangerous and can burn your food or damage the glass. This occurs when the “infinite switch” (the control knob behind the panel) fails. The contacts inside the switch weld together, sending continuous power to the element regardless of the knob position. We can replace the specific switch for the malfunctioning burner to restore control.
What does the F10 code mean on my Kenmore or Frigidaire range?
F10 indicates a “Runaway Temperature” condition. The oven control board has detected that the temperature has exceeded safe limits. This can be caused by a defective temperature sensor or a relay on the control board that is stuck in the “on” position. For safety, you should stop using the oven and flip the circuit breaker until we can diagnose and repair the unit.
Brand-Specific Technology FAQs
Do you service Miele TwinDos washing machines?
Yes, we are experienced with Miele W1 washers featuring the TwinDos automatic dispensing system. A common issue is the detergent lines clogging if the machine is not used for a period of time, or if the “UltraPhase” cartridges are allowed to dry out. We can flush the TwinDos lines and recalibrate the dispensing system to ensure your clothes get the correct amount of detergent.
Can you repair the Craft Ice maker in my LG fridge?
The LG Craft Ice maker (which makes spherical ice balls) is a fantastic feature but has had some mechanical reliability issues. If the ice maker jams or stops cycling, we can service it. LG has released updated firmware and improved mechanical assemblies for these units. We can install the updated service kit to improve the reliability of your Craft Ice production.
Do you work on Bosch CrystalDry dishwashers?
Yes, the Bosch 800 Series with CrystalDry uses a special compartment filled with zeolite minerals to absorb moisture and release heat. This system is complex and requires a knowledgeable technician. If your dishes are not getting dry or the system is flagging an error, we can troubleshoot the fan and heating unit associated with the zeolite container.
Can you fix the WaterWall on my Samsung dishwasher?
The Samsung WaterWall system uses a moving reflector bar instead of a spinning arm. If the reflector stops moving, it is often due to a magnet sensor error or a motor failure in the rail system. We can diagnose the “7E” error code associated with this failure and repair the drive mechanism.
Do you service Thermador Freedom induction cooktops?
Yes, Thermador induction units use sophisticated frequency generators and zone sensors to detect cookware. If the cooktop is flashing an error or not detecting your pans, we can test the power modules and the user interface. We understand the high-voltage requirements of these induction systems.
Service Commitment and Local Focus
Why should I choose Appliance Repair Pros over a manufacturer warranty service?
Manufacturer warranty services are often national call centers that contract out to the lowest bidder or have weeks-long waiting lists. We are your local Dedham neighbors. We prioritize our community, offering faster response times and a more personal level of service. We want to be the team you call for every appliance issue, not just a one-time transaction.
What areas do you serve besides Dedham?
While Dedham is our home base, we actively serve the adjacent neighborhoods to ensure we can reach customers quickly. Our primary service zone includes:
– Dedham, MA (02026)
– Hyde Park, MA (02136)
– Readville, MA (02136)
– Parts of Westwood (Islington)
– Parts of West Roxbury
We limit our area to these zones to ensure we can provide dependable arrival windows and same-day or next-day service whenever possible.
How can I book a service appointment?
You can reach out to us for assistance directly. We will ask for the brand of your appliance and a brief description of the problem (e.g., “Whirlpool washer won’t spin” or “GE oven not heating”). This helps our technicians prepare with the likely parts needed for your repair. Contact us today to get your home running smoothly again.